How effective is your online customer service strategy? If you're not sure, a new Oracle study has revealed some valuable insights into consumers' preferences when it comes to reaching customer service help online.
The Consumer Views of Live Help Online study surveyed consumers from all over the world in regards to their use of…
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When you’re paying
good money for clicks from a search engine to drive traffic to your site, it
only makes sense that you would want the landing page that users arrive at to
be engaging and informative, right?
What seems obvious to some of us may go unnoticed by
others. The importance of first impressions on converting visitors has…
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Rakuten LinkShare has announced that its various global performance marketing
networks saw impressive growth throughout Q1 of 2012, with some of its
strongest network sales coming from the United States, Canada, Japan and the
United Kingdom.
This progress presents new opportunities for publishers,
both at home and abroad.
Specifically in the…
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A new product from e-commerce integration software provider Webgility will help ease the workload of merchants that use QuickBooks Online.
SaaS application eCC Cloud enables merchants to integrate their online store with their QuickBooks Online account through the Intuit Partner Platform. Merchants can transfer orders into their…
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Customer satisfaction measurement provider iPerceptions, has launched a new solution called Comment Cards, which aims at helping companies more easily manage their customer complaints.
Comment Cards is currently part of the iPerceptions’ Voice of Customer (VoC) solution suite. It serves as a complaint-management system that helps companies…
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It just got easier
to communicate with users on the Tumblr microblogging platform, thanks to a new integration with Chatwing.
Tumblr's recent surge in popularity is often
referenced in conjunction with its supposed limitations, namely
that it appeals to a younger audience and that only its visual content is likely to go viral. The
latter…
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Mobile has been one of the hottest topics in the tech industry for some time now, but there are still many uncertainties as to exactly how consumers are utilizing their devices. This information is especially important for Web workers who want to optimize their brand’s presence for multi-channel users.
A new study from research company…
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At the end of the
day, no marketing effort in the world can make up for the need to
provide good content that is meaningful and relevant to the users you are trying
to attract to your brand. This sentiment is just as true for
business-to-business marketers as it is for B2C promoters.
Recently, DemandGen Report conducted a survey with…
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Adobe has announced the immediate availability of two new products, including a software solution that enables designers to create websites without writing code.
Previously available as a public beta, Adobe Muse makes planning, designing and publishing original HTML pages as easy as creating layouts for print. With master pages, built-in tools…
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Affiliate marketing is something that seems from a distance so very accessible — buy a domain name and website, put up some affiliate offers, and wait on the check to arrive. The reality is far more complicated.
Website Magazine's new Affiliate 360 book addresses the fundamentals of performance-based marketing and provides access to proven…
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